Channel Hub — One Link, Every Channel
Good products don’t stay the same. They evolve, adapt, and respond to what users actually need. Martha AI is built on that principle, and that is why we are introducing a new feature: Channel Hub If you have ever seen a customer struggle to figure out how to reach a business, you already understand the problem this solves.
Channel Hub
Most businesses today support customers across multiple channels. Some prefer WhatsApp, others email, phone calls, SMS, Telegram, or web chat.
The challenge is not having the channels. It is helping customers find the right one quickly, without confusion or unnecessary friction.
When you connect your communication channels in Martha (Web Chat, Email, WhatsApp, Telegram, Voice, SMS), Martha automatically generates a short link and a QR code for your business.
That link brings all your connected channels together in one place.
Customers open the link or scan the QR code, see all available channels clearly, and choose the one they prefer. Martha then routes them directly to that channel.
This reduces friction, prevents missed messages, and ensures customers do not get lost trying to reach you through the wrong channel.
How to set it up
Getting your Channel Hub takes about two minutes:
Step 1: Go to Channels on your Martha dashboard
Step 2: Configure the channels you want to offer (most businesses already have these connected)
Step 3: Martha automatically generates your Channel Hub link and QR code
Step 4: Copy the link or download the QR code and share it anywhere.
Where Customers Can Use It
Your Channel Hub link works everywhere:
Instagram bio
Email signature
Website footer
Business cards
Printed receipts or packaging
WhatsApp status
The link does not need to be updated. When you add or remove a channel in Martha, your Channel Hub updates automatically, so customers always see what is currently available.
Why It Matters
Most customer support issues start before the conversation even begins. When customers cannot find the right way to contact a business, they either give up or use the wrong channel and wait longer than necessary.
Channel Hub removes that friction completely. One link gives customers access to every support channel you offer, and they choose what works best for them.
Businesses want to meet customers where they are.
Now they can do it with one link.
That is Channel Hub.
Go to askmartha.ai to get started.
